Keeping customers happy has never been easier, thanks to FMR Systems’ dynamic Customer Service Module! The Relationship Management System™ centralizes customer service information – making an electronic form (with one-click access to complete Customer Information) the main repository of customer service information. Our complete customer service system supports personnel with customer inquiries, requests, adjustments, or research.

FMR Systems’ Customer Service Module is provided using forms designed specifically for your enterprise, prompting your representatives to collect necessary information, minimizing mistakes and redundant data entry and storage. The Relationship Management System™ allows electronic routing of requests, reducing the chance of a request being lost or late.

When using the Relationship Management System™ for customer service tracking, users can assign priority to service incidents, enabling reporting on all aspects of the customer service process.

Optionally, if the FMR Customer Service Module is implemented along side the FMR Product Fulfillment Module, a direct access knowledgebase is provided to research setup related information real time to assist in problem resolution.  The Customer Service can also optionally include "Fast Track" implementation functions to streamline product and service maintenance issues.

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The Relationship Management System™ is a trademark of FMR Systems, Inc.